Shopping online with LOST IN BOOKS
COVID-19 has caused delays in parts of our international supply chain, and to local postal and delivery services.
If we have a title in stock, it should reach you within three business days of your order if you are in a metropolitan area; and within a week if you are in a regional or remote area. It may take a little longer if you are one of our international customers.
If we do not have a title in stock, your order may take longer than usual to reach you. Our access to items from overseas is slower than usual. Our team will be in touch with you to discuss estimated timing if this is the case.
You will not be charged for titles until they are supplied.
Online payment through our shop is secured by Paypal. When you initiate the checkout process, you can choose to make an online payment by logging in your PayPal account; using a one-off code OR selecting the Pay with card option to use a debit or credit card to complete your purchase even if you don't have a PayPal account.
If you need help checking out, just give us a call on 02 9727 3928 during our trading hours and one of our booksellers will help you.
Gift Cards & Vouchers
To redeem a LOST IN BOOKS gift card or voucher, simply enter its barcode into the “Gift Card Code” field at check-out. You may be asked to enter your card details to finalise the sale. Your card will only be drawn upon if your order exceeds the value of your gift card or voucher.
Please note that we regret that we do not accept Australian Booksellers’ Association book vouchers as the Association charges us 11% commission on each voucher.
LOST IN BOOKS uses Sendle Couriers, and Australia Post to deliver your order.
Once your order is with Sendle or with Australia Post, LOST IN BOOKS is not responsible for lost, delayed or damaged items. Nonetheless, as part of our commitment to customer service, we commit to using our best efforts to resolve any difficulties with delivery. Please be in touch at firstname.lastname@example.org if you are experiencing difficulties.
Cost of delivery
LOST IN BOOKS delivers to you as cost-effectively as possible. A typical order costs $8.50 in postage. Larger orders and orders for international destinations will be quoted prior to dispatch.
We commit to finding the most cost-effective solution on the market to dispatch your order, and pass on the cost transparently.
We will gift wrap your online order for free. Let us know it is a gift by checking the, “Gift wrap my order” box at check-out. You can include a message to the happy recipient too!
Libraries & Schools
LOST IN BOOKS offers Australian schools and libraries a standing discount of 15% for orders over $1000.
We are proud to partner with school and library teams to better reflect the diversity of the communities they serve through multilingual and inclusive literature.
We also offer NESA-accredited professional development courses that focus on strategies to use multilingualism and creativity in the classroom. Visit lostinbooks.com.au/schools to learn more.
LOST IN BOOKS values the trust you place in us by ordering online. We collect, store and deal with personal information that you share, with care and consistently with Australian privacy law.
We store your name, email, phone number and delivery address securely with staff-only access, via two layers of verification. We will not use your personal information for a purpose other than the purpose to which you consented (ie, to fulfil your order; to add you to a mailing list to which you subscribed).
We will never store your credit card information. We will never share your personal information with any other person, unless we are required to do so by a court order.
If you have questions or concerns about how we are protecting your privacy or administering your personal information, please email us at email@example.com.
Or read our Frequently Asked Questions